3CX phone systems

Your business phone, anywhere you are.

Cloud phone systems with unlimited calls across Australia, your existing number, and apps that put your desk phone on your mobile.

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Business IP desk phone and smartphone running a calling app
New: AI receptionist

Never miss a call again. Let AI answer.

Every missed call is a customer ringing the next business on Google. An AI receptionist answers every call in your business name, day or night, takes the details, books the job and tells you about it. Your team picks up the calls that need a person.

Free AI receptionist demoHear it answer calls for a business like yours before you decide. No obligation.
Book a free demo More AI for your business
Phone screen showing an AI receptionist answering a call and booking an appointment, with cards for a new CRM lead and a call summary
Fastest to set up

3CX AI receptionist

Built into your 3CX phone system. It answers in your business name, handles common questions and gets callers to the right person.

  • Answers every call, 24/7
  • Answers FAQs like hours, services and location
  • Routes calls to the right person or team
  • Takes messages when everyone is busy
  • Call transcripts and summaries by email
Built around your business

Custom AI receptionist with CRM

Designed for how you work, and connected to your CRM and calendar so every call turns into the next step.

  • Books appointments straight into your calendar
  • Creates leads and jobs in your CRM
  • Looks up existing customers by number
  • Follows up by SMS or email after the call
  • Works with our CRM or the one you already use

Everything a business phone should do, built in

3CX is a complete phone and communications system. Every feature below is included as standard, with nothing extra to buy.

Hosted on AWS

Your phone system runs in Amazon’s secure cloud, not a box in the cupboard. Prefer it on site? 3CX runs on premise too.

Your desk phone in your pocket

iPhone and Android apps ring with your business number, so you can take calls from the car, the job or home.

Web conferencing included

Video meetings, screen sharing and instant messaging are built in. No extra subscriptions.

Voicemail and fax to email

Messages and faxes land in your inbox, so nothing is missed when you are away from the desk.

Works with Microsoft 365 and your CRM

Click to call from your contacts and see who is calling before you pick up.

Hot-desking and presence

Log in at any phone and see at a glance who is free, busy or on a call.

Receptionist wearing a headset beside a business desk phone

Cut the phone bill, not the service

Old phone systems charge for line rental, call costs and maintenance. With 3CX you pay one flat price per user, and calls within Australia are unlimited.

Unlimited calls within AustraliaLocal, national and mobile calls included in the user price.
Keep your numberWe port your existing numbers so customers notice nothing but better call quality.
A managed serviceWe set it up, look after it and change it as your team grows. One call to us, not a call centre. See our phone systems by town, including Taree.

Simple pricing

Includes a SIP trunk for one site. No hardware lock-in and handsets available on monthly repayments.

Per user

3CX User

$55per user, per month

For teams of 2 to 50 users. One user on their own is $80 ex GST.

  • Unlimited calls within Australia
  • Keep your business number
  • Main SIP trunk included
  • Web conferencing
  • iPhone and Android apps
  • Fully managed by ACS
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Add-on

Extra SIP trunk

$50per month

For extra sites or more simultaneous calls.

  • Unlimited calls within Australia
  • Private circuits and excellent voice quality
  • Reliable Australian carrier
  • 24/7 carrier support
  • Option of a dedicated circuit

What would it cost?

$275per month

Includes unlimited calls within Australia and one SIP trunk. Handsets extra, or bring your own.

Yealink T58A touchscreen desk phone

Yealink handsets, on monthly repayments

We partner with Yealink for desk phones, from simple reception handsets to the T58A touchscreen. Spread the cost over monthly repayments and we set every phone up before it reaches your desk.

Watch the 3CX overview
“Altitude IT has provided outstanding IT support for Port Macquarie Golf Club. Their team is professional, responsive, and highly knowledgeable, consistently delivering reliable solutions and excellent service.”
Justin CavePort Macquarie Golf ClubVerified on Quotient, 4 months ago

VoIP questions, answered

What is an AI receptionist?

A natural-sounding AI voice that answers your business calls, any time of day. It can answer common questions, take details, route calls to your team and, on a custom build, book appointments and create leads in your CRM. You get a summary of every call.

What is VoIP?

Voice over Internet Protocol. Your calls travel over your internet connection instead of old copper phone lines, which is cheaper and far more flexible.

Can I keep my business number?

Yes. We move your existing numbers across to the new system, so customers keep calling the same number.

Is it as reliable as a traditional phone line?

Yes, when it is set up properly on a good connection. We check your internet before we start, and calls can divert to mobiles automatically if your office connection drops.

Can I use my existing phones?

Often, yes. Many existing handsets can connect through an adapter. We will check yours in the free consultation, or you can move to new Yealink handsets on monthly repayments.

Can I use it on my mobile?

Yes. The 3CX app for iPhone and Android lets you make and take calls on your business number from anywhere.

What equipment do I need?

An internet connection and either a desk phone, a computer with a headset, or the mobile app. We supply and set up Yealink handsets if you want them.

How much does it cost?

$55 per user per month for 2 to 50 users, or $80 per month (ex GST) for a single user, with unlimited calls within Australia and a SIP trunk for one site included. Additional SIP trunks are $50 per month.

Ready to switch your phones?

Book a free consultation. We will look at your current bill, check your connection and show you what you would save.

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